Wholesale Discount Prices: Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility. For current wholesale prices contact us at firstname.lastname@example.org.
Minimum Order: Wholesale items must be ordered in multiples of 6 with a minimum total order value of $200.00 plus shipping. The only exception is for first-time sample purchase.
Sample/Tester sized Products: We do not supply product samples free of charge. However, many of our products are available for purchase in travel/tester size in single quantities. Sample orders are exempt from our minimum order requirement.
Placing Orders: Currently, wholesale orders must be placed by telephone or e-mail.
Lead Time: Typically we ship orders within 12 business days. During a busy holiday season it may take up to a month but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner. Rush orders are subject to stock availability and a 10% rush fee will apply.
Out-of-Stock: We try to have everything in stock. However, there may be unavoidable outages. When an out-of-stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have the item back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.
Shipping: All orders are shipped via USPS so please provide an appropriate ship-to address. Shipping costs are determined at the time of shipping and these costs are passed on to the customer plus a $2.50 per box charge. You will receive a packing list with your order. If you have a credit account with us please wait to pay from invoice. An invoice with shipping charges will arrive via e-mail a short time after the order.
Shipping Errors/Damaged Goods: You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. Hill Country Lavender accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in saleable condition.
Returns: In the event that there is a problem with an item, it will need to be shipped back to Hill Country Lavender and a refund or replacement item will be sent.
Payment: Full payment for all orders must be received within 15 days from the order delivery date unless previously arranged. We accept Master Card, Visa, Discover, checks,and money orders. We do not currently accept American Express or online payments for wholesale items.
Net 30/45 Terms: You may also apply for credit terms with us by filling out an application form with at least three credit references. You may also get a credit application by request via e-mail or by calling (830) 833-2294.
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.
International Orders: We do not ship international orders at this time.
Exclusivity: We do not offer exclusivity of the Hill Country Lavender brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distance from each other. We do not exercise control over retail prices except to recommend our suggested retail prices.
Private Labeling: We do not offer private label products at this time but may be able to provide some products in bulk quantity to the end-user. Bulk products may not be repackaged for retail sale.
Feedback: We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and we love to receive compliments!